Called my health care provider. I was asked to press a series of buttons. So I pressed the requisite buttons.
My call was transferred.
Once again, I was asked to press a series of buttons. So I pressed the requisite buttons, aggressively.
A real person answered the phone, as if the intention behind my button pressing alerted them to my rapidly souring mood.
Joyce told me her name and asked for my phone number in case we got disconnected. Joyce asked how she could help. I mentioned the health care exchange. I was transferred.
I was on hold.
I was still on hold. So I hung-up.
My phone rang. Joyce called back. She apologized for keeping me on hold. She introduced me to Lee Ann, just before asking if she’d been helpful.
Over the course of the next 53-minutes, I got a detailed account of my coverage. Over the course of the next 53-minutes, I got a detailed account of what I’m paying for. Over the course of the next 53-minutes, I took a second look.
I should back-up, before the call.
I logged onto HealthCare.Gov. I registered for the exchange. The website asked me a series of questions, easy to answer questions.
Within 23-minutes, I had a quote. The quote was $312.91 cheaper than what I’m currently paying for health care coverage. The quote made my head explode.
Needless to say, I wasn’t pleased. So I called my health care provider, ready to express my lack of being pleased, ready to call them out for “Unaffordable Care.”
I pressed the requisite buttons. I pressed the requisite buttons aggressively. I was introduced to Joyce, who introduced me to Lee Ann.
In a calm voice, Lee Ann took me through my deductible. In a calm voice, Lee Ann took me through my emergency room deductible. In a calm voice, Lee Ann took me through my out of pocket costs, prescription drug costs, personal percentages, shared percentages.
Did I say “Unaffordable?”
It depends on whether you want the costs up-front, or on the back end. I should clarify, there’s a very specific difference between ON the back end and IN the back end.
On the back end is the cost of manning-up.
In the back end is the cost of GOP Leadership. In the back end is the cost of media hype. In the back end is the cost of twisting Affordable Care into ObamaCare until “Care” sounds like a bad thing.
How stupid are we? Seriously. How?
If you don’t have health care, take a look. If you already have health care, take a second look.